SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a trip, to relax the muscles of the back and neck. I recommend it 💯
I received the order, very satisfied. I recommend to everyone who wants to quickly get rid of pain in the back, shoulders of all muscle groups. A very useful item. Will not regret
A nice pillow. It is very convenient to lie. At some point you will stop even feeling those needles. Bought products in the 3rd section for XX dollars.
arrived in Kharkov twelve and four days ago it took longer now delivery fast goods good
Everything is great. Better than I expected.
OK
Thanks to the seller for the fast delivery, the mat is small just right for my back, the needles are not sharp like those of the Kuznetsov applicator but will also do.
The curtain is not bad, I bought for UAH 525, but somewhere there are ниточки, enough sharp plastic pieces themselves, but there is a point in that
The order was received on time, fully as described. The curtain and curtain are of general good quality. The bricks are plastic, attached not badly. .
Identical to the photograph. Apos lift from the carpet feels a wonderful feeling of relaxation due to the blood stimulation that happens. Great investment!
Thank you❤The seller, everything is the same in the picture, fast delivery, good delivery, good product👍👍
Great product for back pain. It loosens my muscles very well over a large area. The mat's execution is very good. I have no objections.
The mat is sensational. Very relaxed. I walk with my feet and lie on it without clothes. A revelation to me. The husband is not able to stand on her with a bare foot.
Not too big, but fits. The material is pretty thin.
The quality is normal, for beginners, if they are used to needles Doll, then these plastic needles are very not very good, shit option.
The mat arrived quickly and it didn't cost much when I bought it in part for coins. Great acupuncture, and for sensitive people you can practice on the other side where there are no these tiny earrings. I recommend both the product and the seller.
I'm buying it for the second time, this time as a gift. I recommend it, not sticky but decent and effectively helps.
Good quality. There is no bad plastic smell. Comes in a light bag, and can be carried over the shoulder.
Goods priyshvidko, Garno masazadu, presatisfied, tsyna and Yakish products Garna. I will take a bite, my daughter for the goods.