SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical at first, but this tracker works amazingly well. The alerts are instant, and the build quality is solid.
I am very happy with the products. The installation was very easy and their is a lot of function their. We did not used it yet, but it is look very good and realible.
The tracker is small but powerful. I use it for my luggage and it gives me peace of mind while traveling. Very satisfied!
Easy to set up and pair with my phone. The app is user-friendly, even for non-tech-savvy people like me.
Battery life is amazing, lasts weeks on a single charge with moderate usage.
The design is sleek and doesnt look bulky when attached to my pets collar.
This gps tracker is a lifesaver for my pet. Accurate and easy to use. The battery lasts long and the app works perfectly. Very satisfied!
Easy to pair with my phone and the app is user-friendly. Locates my lost keys in seconds. Highly recommend!
This tracker works great for my keys, never lose them again!
I love it, it fits super well and gives us peace of mind for vacations, in case it gets lost! She can press the button and an alarm sounds on your phone. If you want, you can also set an alarm on the bracelet and the location is very accurate.
The loud alarm really helps locate my cat when he hides. Battery life is impressive, and the build quality feels durable.
This mini gps tracker is a lifesaver! Found my lost keys in minutes. Bluetooth 5.0 connection is stable and the app works perfectly on my iphone.
The build quality is solid-survived my kids rough handling. Gps tracking is accurate, and the app is simple to navigate.
Super easy to attach to my keys. The app is intuitive, and the tracker is surprisingly accurate. Shipping was lightning-fast!