Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
10-12 Business days |
Australia, New Zealand |
10-12 Business days |
Central & South America |
10-12 Business days |
Asia |
10-20 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There are no buttonholes haha. The quality is good and we can't buy it at this price in Korea. I like size 26
I thought it was wide pants, but... It was so wide that I was surprised by the shape of the pants themselves. Still, if I wear it, I'm a little fine. The material is not bad either.
This is my first time buying Ali pants, and the fit is not bad. The price is good, and I'm happy with the success. Thank you.
I got size l for that baggy look (i'm size m), but it's not baggy because it is the same length as my legs (i'm 5"6). If you want a actual baggy length, sizing up is better. Overall, i love the wash! The material feels like jeans would, and it's a little thin- not in a bad way. Smells a little strange when you first get it.
Cute but waist was a bit big
My waist is a bit big, but it's pretty.
I used a blue light shorter than the screen photo, but it turned out to be 158/50 S. However, there was nothing to fix on the waist and length.
It fit greatly, the pants also look amazing and the quality is great. It’s very stylish and looks good.
I wish the sole length of the 170/56 pants was about 3cm longer, but it's still pretty. I didn't hit it in the button hole, but I think the waist fits appropriately. I think I bought it well. I like it because the delivery is fast. Of all the things I ordered, this person arrived first.
158cm 50kg XL haha I bought it to wear hip, but it’s bigger ^^ The pants fit is really pretty~ It would be great if you could purchase the right size. ♡
Perfect amount of baggy for me! (5’2.)
Good
Very good... For me, my short legs, the length fits perfectly and the bottom is high waist, but it's not awkward and I would recommend it if my acquaintance bought it... I bought a large one, but the shortest part is not that my waist is a bit loose. I wish I had bought it.
The color is pretty, I think I can wear it on Daily The pants are very comfortable with the waistband. 160cm 50kg S size is perfect without any inconvenience The bottom length is about 1 cm wide. I used coins to purchase at a price of 6,000 won, so there's no need to worry about this price. I'm going to wear it when the weather gets warmer, not thicker~~
Blue jeans dog gain fit in full circle
161/51. The waist is too big, so it's recommended. I need to wear it short, and as you know from the picture, I have a question if it is the same pants, but this price is Lee Jung it's not bad if it's a doquel.