SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is very nice, not fluffy or hot, it's cool. I love it, it's very nice. I really liked it, it comes just like the picture, very nice. It's wide, not small. I liked it very much, I would buy it again and recommend it. It's very cool, I think it came in good condition, very nice. nnnnnnnnn nn
The dress is awesome! The fabric is superb! But I slightly miscalculated the size; I should have taken one size larger.
Babyyyyy this is simple but cuteee! Can’t wait to dress her up a bit more!
I didn't like it much, I already had the red one and it fit better and was prettier.
I was hesitant when I ordered, but when I received it, I simply fell in love. The fabric is synthetic but pleasant, not see-through. Perfectly highlighted the figure.
Super pretty, I love the fabric, it is not transparent, they ask for its size because it does not stretch the length, it is perfect, since I am 1.57 tall, it arrived in 10 days, perfect.
not transparent, looks very good and very fast shipping.
It is a simple dress but very pretty, nothing that a good golden accessory cannot highlight, the fabric is of very good quality. The price is very affordable
Very cute 🥰 but I should have chosen a size smaller since it fits me a bit big
Girls, there were no expectations at all, but this dress is really very beautiful. Bra S. My measurements are bust 82cm, hips 95cm, height 1.65. (The dress is almost completely up to the floor)
It is 100% as shown in the photo.
Great item fast shipping - thx ! ! !
not see-through, elastic, good
It's very nice, it makes you see a very nice figure, the size corresponds, the fabric stretches
Love this
It comes very small, you have to take that into account. Otherwise, the dress is beautiful and excellent for its price. It is not a very stretchy fabric, so I recommend using one size up to avoid feeling tight, and two sizes up if our body is full.
If you need more information about this specific phone, such as the imei number to tell me if the screen is original, i will gladly send it to you.
It arrived after a month, but I still requested a refund because it appeared as already delivered, so I thought I had been scammed.