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Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-10 Business days |
| Canada, Europe | 10-12 Business days |
| Australia, New Zealand | 10-12 Business days |
| Central & South America | 10-12 Business days |
| Asia | 10-20 Business days |
| Africa | 15-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
19 reviews
100% of buyers enjoyed this product!
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Thank you for taking the time out of your busy schedule and your precious review along with your pretty photos. 🫶 Thank you for taking the time out of your busy schedule and your precious review along with your pretty photos. 🫶 Thank you for taking the time out of your busy schedule and your precious review along with your pretty photos. 🫶 Thank you for taking the time out of your busy schedule and your precious review along with your pretty photos. 🫶 Dogs smell, people smell, but there's no smell. I'm sure I'll buy a whitening product. I regret it.
2nd time buying this, the first one was brown and now i got the black one. I r ally like how minimalist it is and the size that can fit a lot, but i'm not sure it'll hold up heavy weight considering the quality, but for the price you bought the bag is pretty good. Highly recommend
Pleasantly surprised, the quality is pretty good (like that of hm/zara/target) especially for the asking price.
I bought it with the highest cost possible to code it when I went to Seoul, but the quality was crazy and it was the item I liked the most among the things I've ever bought on Ali. It's so pretty and the storage is so small that I want to recommend it to everyone.
Absolutely stunning, love it
Good, satisfied. But when you receive please go over with wet wipes and keep out in wind for like couple hours to get smell away! Been using one week! Very good 😊 Fits 14” laptop and a4 map
Looks ok, too small for notebook. It is not good that reviews are paid for with coins. This does not lead to good ones.
The material is a bit thin, but it's better than the price. I think it's a good bag to just use everywhere haha. I want to buy other colors too The delivery is fast and has no problems.
I carry it daily and it's very comfortable and good!! Really cost-effective! ! It doesn't look like leather powder falling off, and it seems to be strong against scratches. There may be some scratches, but the leather is not torn or ripped.
I liked! Very spacious and has no bad smell.. it has good quality, only the flip-flops will peel quickly
It's darker than at my photo, but not coffee colour as at the seller's picture.
It's pretty~ ♡ ♡ ♡ ♡ I think I bought it well. The knot is a little awkward, but I don't care because it's an inner knot. It's cool, and I'm satisfied with the high volume. It was good because the smell wasn't strong.
Compared to the price, the stitching is good, it's light, and the capacity is spacious, so I like it. The stitching is good for the price, it's light, and the capacity is ample, so I like it.
The shape is heavy and the weight of the bag remains generous even if you put A4 size. Is not light. It's okay for the price ratio.
When I received it, it was simple and pretty!!!! It's not a burden to carry it lightly and it's nice!!!!! Above all, it doesn’t smell!!!!!! ! -------------- ///// ---------------
very nice bag, I recommend it
Leather feels louder than visible on the screen The leather looks pretty, so the color looks good. Hmm... it's not bad Leather feels louder than visible on the screen The leather looks pretty, so the color looks good.
It's good to walk with a whistle But the strap is a bit short to cross
It's a pretty and cool bag. The line is long and wealthy. The bag is large and in large quantities, so it's good. I think it will be the bag I cherish the most. The color is also pretty. It was nice because the delivery was fast. I plan to purchase more colors before they become sold out.