SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks exactly like the image.
It’s so damn cute! And the material doesn’t feel too bad either. One of my favorite tops now.
The strings are super long and the black part that's supposed to look like the undershirt looks a little weird (on me at least) but the texture and material is good, it isn't polyester or that gross swimsuit material, so i definitely recommend it!
Perfect so pretty!
I got the shirt in a small and it’s perfect!! The fabric is very soft and a bit stretchy too, definitely recommend
Not very nice material but overall its looks very nice.
It is very good, very pretty, of good quality, and the size is great, the truth is I do recommend it. (it may be very big in the photo, but it is not)
The string were a bit long but all i did was cut them and you should be good other than that really great quality 100% recommend buying
too big and not the best fabric but otherwise good.
It reminds me of nicole from class of 09
True to design, fits very good, exactly how i wanted. The sewing is a bit funky especially where the black is sewn on, its not a big deal but it could become a problem later on. Overall im very satisfied c:
Genuinely soo cute. Love it and it came about a ~week or so later with my other stuff!!! Had a weird smell at first, but after either airing it out or washing it, it smells fine after
Very nice jst recommend that the bikini effect on the top can maybe be separate or something because u having to tie it on the back does not define you body but pulls x
It arrived in good condition, it arrived in 20 days but the wait was worth it, it is very pretty, I ordered size L and it fits but it is fine I have no complaints. :)
It’s very cute but the black part of the top was a bit broken but it can be fixed with a little bit of sewing overall i highly recommend this
I love it! It is made of good material and stretches well. It arrived ahead of time, I recommend it.
I liked it a lot! It fit nicely, not super tight or loose. The material was falling apart a little but it’s ok!