SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The colour is not pink but rather lila, cool toned. The material is comfy.
It looks beautiful, the back neckline is less pronounced than in the photo, but it shapes the figure a lot and looks very good, I'm 1.60m tall. and 50kg, I had to pick up the straps shortly, not transparent.
Love this dress! It is elegant looking and and it is not tight. The color is beautiful and the skirt looks very high quality. It is a great price point for what you are getting. Highly recommend.
Cute little dress for the holidays, stretchy, comfortable and sexy
Sublime, not as long as in the announcement.
Not bad for the price.. but nothing special in reality..it looks cheap
The quality is okay, not very see-through, my height is 164cm, I wear xs-s. I took the smallest one, it fits well.
very nice to the body
I took M for S and it fits snugly. You need to have a very beautiful and slim body to look like in the photo and the dress shines. It can probably be worn as a swimsuit, but not likely.
not a real dress! super, fits perfectly
The dress is very beautiful, the quality is really soft, light, not too hot in it) it is see-through, so only wear it with underwear. The only thing is, I think it will quickly go in circles. The color has a lilac tint, not a pure soft pink color.
The model is great, for summer, the fabric is a bit thin but very soft and pleasant to the body, for someone 180cm tall, the length is below the middle of the calf, but not right to the ankle. for the perfect figure, because it highlights all the flaws.
great dress for summer. I ordered a m for my 44-46. It would be possible for S. The fabric is soft, stretchy, the color is super. bought it for 1600₽
The dress is thin, but not see-through. I will wear it. The quality is so-so.
thin fabric, see-through, highlights all sharp corners and underwear will be visible, unless beige seamless, size is too big by 90 60 90, it will most likely stretch unbearably on the butt and roll up quickly, in general 1650 is expensive for it, it is lightweight, so the straps will not stay on the back, for 2 thousand you can get a tighter fit with fitting. for height 168 not to the bone, on the bone of the leg.
The dress is very beautiful, the fabric is soft, pleasant, thin, knitted. However, it is not clear how to wear it, because nipples see through stripes of fabric and underwear too. And since the back is open, you won’t be able to wear the bra. Pu pu pu, in short
The dress is super, very soft and comfortable, with an open back. it's not pink!!! purple!! !