SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-12 Business days |
Canada, Europe |
7-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
designed for a very tall person, at least 170cm, because the waistband in these pants is almost at the knee, and it will have to be hemmed from the waist, not from the bottom, which would be much more expensive, and there is also a hole.
Its insane how perfect these sit!!! Love it. For reference im 1,69cm and it layers above my feet just perfectly. Its not stretchy material so if ur s with more curves id recommend getting m. other than that it sits really perfect im an m with a smaller waist
Super satisfied
Ultra fast delivery in less than 7 days...and top quality
The fabric is great
Corresponts to the image. Wear the size.
Super good with the quality price! size like the Spanish one approximately!
Beautiful, the fabric is incredible and soft.
Good fabric pants size S are perfect, up to 57k on the waist and are too long to wear heels.
Black beautiful colored pants wear good quality price
Very good
Pants from a very good matter the only problem is that it is too big! Seen xs = PP in Brazil and she looks like a M. Other than that, it was worth buying
Good quality Pants. Size Large. I'm gonna order another one. Thanks to the seller.
The fabric is light, soft, but it did not fit according to the size, the gray gray is good, and these are much bigger
great
The pants are well sewn. There was a lead on my knee, which is unpleasant of course. The fabric is not super, a little stretch, and thin. I would like the pants to keep in shape. In the waist for me wide enough. On the parameters 104/75/I took and, but it was possible with, since the waist is wide. The landing is very high, so that the motorcycle does not dangle in front, you need to lift the belt high, I'm not so comfortable. Not perfect for me, but it will go.
The trousers fit the size quite well. The fabric is not too thick or too thin, you can use spring autumn or all year round if the weather is not very cold. To take into account that the pants are wide from the top of the leg, have the same width at the hip as the foot.