SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The battery lasts a long time! Ive been using it for weeks without needing a recharge. Excellent product.
This thing is very good. It is very small. I can put it in my child's clothes, shoes, and on my keys. I do not have to worry about losing it.
Perfect for traveling! I put it in my luggage and it helped me track my suitcase easily. No more worries about lost luggage!
I use it for my wallet and keys; I never lose them anymore! The alarm is loud enough to be heard from another room.
Works great so far, not sure how long the battery will last. Added right away to findmy and the sound is quite loud
The seller provided clear instructions, making the installation very easy.
The best anti-loss device I have bought. I put it in my wallet and the alarm helps me find it instantly. No complaints!
The battery life is fantastic, and the gps is always precise. My dog is safer now, and im less stressed. Excellent purchase!
The waterproof feature is a huge plus since i use it on my dogs collar during hikes. The location updates are fast, and the seller answered all my questions before purchase.
Works great for tracking my dog! The gps is accurate, and the battery life is long. The seller was responsive to my questions, and delivery was quick. Highly recommend this product!
The application is easy to use. No complicated steps to pair the device. A smooth experience.
It works internationally! I took it on vacation and it worked perfectly. No connectivity issues.
Works flawlessly with my android phone. The range is good, and setup took seconds. No subscription fees-just what i needed. Will buy another!
Ordered two-one for my bike and one for my luggage. Both work great! Real-time tracking is smooth and responsive.
I am well known for misplacing my keys. This helps find whatever it's attached to and does double duty. Great buy for this misplacer.