SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I hope it works correctly and has an effect. It arrived quickly, happy with the product and the service, thank you seller.
Smells really nice. Just recieved the serum, so i still need to see the results.
Amazing product. I have to say, i have been shopping quite a bit on aliexpress lately, and i cannot say i’ve had a bad experience thus far. All of the products i received were exactly as described and, in some cases, even better than i expected- skin care products are no exception. They are just as amazing as everything else sold on here. This is one of my favorite purchases in this order. It leave your skin feeling hydrated and refreshed, i could even argue. It works better than other, brand name, skin care products i’ve used. Nevertheless, the best of it all is always the price. Your hard earned money goes a very long way- which is important in the price gouging culture live in today. Thank you, aliexpress for giving us consume the opportunity to purchase high-quality merchandise for exceptionally generous prices.
I have always been a big fan of this company and have purchased many different items from them. All have exceeded my expectations, this item included. I love the economic design and the mechanism used to disperse the product. Furthermore, the product itself really leave skin feeling smooth and radiant. However, the absolute best part is the price. You truly cannot go wrong. This is something i would highly recommend to anyone.
IF IT'S OK, I'LL TRY IT AND I'LL HAVE MORE RESEÑAS. RECOMMENDING THE SELLER AND PRODUCT 100%
The serum arrived well. Well packed. I haven't tried it yet. Hope it's worth his purchases.
Very good
Highly recommend
Okay
Fast delivery,happy with my order.
Seems good so far. Leaves my skin soft.
Haven't tried it yet. Excellent packaging. Fast delivery
description consistent with reality. The operation has not been tested yet - we'll see. Someone must have made a mistake in preparing the shipment - this shipment did not contain this product. It came under a different tracking number - this caused some confusion.
Everything is fine, my wife is happy
agréable efficace
Bonito
Arrived late but finally arrived
Well received, not yet used.
Nice