Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is not cotton they are nylon in summer it will make you feel sweat i am returning it because of that but size is good large is the same with uk sizes . Thanks you
I guessed the size, soft pleasant fabric, even though it’s not cotton.
I received this pajamas, I liked the quality, the only size did not fit. you need to take a size 2 smaller, so I will order more
the T-shirt is very short
The pizhamny set of pidyshov, although the brothers are smaller at rozmir. Ale and so good my pardon
Even more to stretch, I am satisfied with the team, not to be too small. For synthetic fiber
fits perfectly and looks good
Great sizing
very large. I bought 5XL. but this is too big for me, I'll give it to my niece.
The pajamas are nice. I took a smaller size, but I needed to take 2-3 sizes smaller
Very good! I am very fed up!
Excellent, very comfortable
The package arrived quickly, size 1XL fits my measurements OG-96, OT-82, OB-112. The pajamas are large, but you can sleep in them without feeling pressure. Next time I will take a smaller size. The fabric is soft and pleasant to the body, although it is synthetic.
So pleased
The pajamas are very nice and gentle to the body, the color is bright. Unfortunately, I did not mention the size. .On my OG -122cm and OS-115cm is very big, especially shorts.
Delivery up to two weeks. It arrived in one package with another order. I ordered 2xl for size 52-54 too big, especially shorts.
The color is not as bright as in the seller's photo. And in general, the pajamas look normal. The material is touch pleasant.