Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As advertised, the color and design of the pants look good, the quality is regular, the fabric is too light, seems not very durable, and looks very transparent. But comfortable to use and good for hot weather, for the discounted price it's not bad. It arrived within the estimated delivery time and well packaged, thank you.
Unfortunately these pants do not fit me. I do weigh 105 kgs but these are too small for me
Great pants! The fabric feels natural. Thin, but not transparent. The pockets are quite spacious. Very happy with the purchase.
quality matches
I weigh 178/80kg, but the size is 90~100 in one size larger.
I have already purchased several models and they are very comfortable, I am considering buying more.
Comfy with nice fabric!
super good, i bought för my self 55 kg, better one size more
XXL too small for me. I ordered XXXL
Fits well and good quality material
Cool lightweight pants. Ideal for summer. They see through easily, but not too much. The fabric is natural. Unfortunately, the color did not convey the photo, it is slightly yellowish.
Fast delivery, expected quality, thanks to the manufacturer and seller, will buy similar products again
Good and comfortable material.
The transportation company, Ecoscooting, did not deliver it, but the seller was very good.
100% cotton linen? But those are 2 different materials 🦧
I bought it for my home, the hips are too big, but the length fits. No smell. A little enlightened. I like.
Nice and good looking perfect size
These fit great and am actually wearing them right now. They are great to wear around the house and like how comfortable they are. Great value for the money