Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have been buying your cosmetics for a long time and I am very satisfied.
Feels nice smells good i am so excited to try it more
Exactly like the picture
Nice
Great, I will recommend it.
Delivery arrived on the date indicated, package in good condition. The size is smaller than I expected but it is fine in relation to the value.
It is much smaller than I expected, but it smells good and absorbs well on the skin. Despite being small, it has weight and fits well when loaded. Now I hope it is as good as they say.
I loved it, excellent aroma
The presentation is small but leaves my face soft and smooth, it has a pleasant aroma and hydrates the skin.
I appreciate it very nice
Leave skin smooth and bright, it also smells good
Very small
Fast delivery. The cream is small. The smell is normal.
Received exactly as advertised, though i was not able to check the size of this product, it is just smaller than i previously bought. I love this cream, it keeps my skin moist since i reside in canada with cold icy weather, though i would say i have been using this product for months, it is not making my skin looks like korean glass skin, like what they are advertising.
I highly recommend it, great consistency and natural face, I recommend it, I recommend it, I recommend it, I recommend it, I recommend it to everyone.
It smells good and doesn't make you hurry
Good product and fast delivery
It has arrived very well, the box is beautiful and the cream leaves a soft texture, it smells very good. Thank you seller.
Smaller than expected, but still cute, smells good, will probably buy again (didn't have photos of the product).
Fast and careful delivery Ideal format for testing I am waiting for other products of the same range to test correctly