Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing and insanely cute bag, although i thought it would be much smaller. It is in great quality
Super cute!! For those wondering about the smell it’s just a little fishy. Throwing it in the wash can help!!! !
Love how i can decorate it! Very spacious for school books and other things :3
Perfect!! It matches the photos and is really big so it fits a lot of things in it, but it smells really bad coming out of the packaging so i had to spray it
<33
Super cute ita bag! A lot bigger than i’d thought it’d be!! It does have some loose strings but it was easy to clean those up, but i expected that much from the price tag. I can’t wait to use it yippie (^o^)! !
Cute, and will fit my labubus.
The bag is amazing! Big enough to hold my books and ipad :d
For the price, this bag was pretty good in terms of quality. It can fit a surprising amount of items and the front pouch can fit 3 plush keychains as well. Because the fabric is quite thin though, the bag does not have a lot of structure on the inside.
Love this bag, fits a lot of stuff but doesn't look to big/bulky, wanted a bag that could fit my rinsagi nuiis and this was perfect! Not a fan of it not having any mesh at all for the pins, so it was pretty difficult to attach them, but i feel that's pretty obvious before buying its a plush centered ita bag, the quality isn't the best but also thats obvious for the price. Shipping was fast tho
Not the sturdiest but very cute and can fit a surprising amount of things into it, also had to make my own insert. Straps r kind of uncomfortable and make the bag unbalanced (especially the long strap) Shipped in 5 days 🙌 😌
Super duper cute! It’s quite big, a bit flat but i’m sure i can place stuff in to make it more sturdy.
I love it!!! !
High quality looks amazing, super fast shipping
Very cute bag came really fast my only complaint is that the material isn’t the best but overall good for the price.
This bag is so freaking cute i love its so spacious too
Super cutee
Amazing it fits about 15 58mm pins!!!! !
Just like the picture! It's bigger than i thought and really pretty