Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
10-12 Business days |
Australia, New Zealand |
10-12 Business days |
Central & South America |
10-12 Business days |
Asia |
10-20 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The package in which this item came never arrived, but AliExpress refunded me the money and I bought it again and it turned out fine.
Ok
Excellent product, good quality. It fits me perfectly.
a bit small but okay
Great quality of material and fit...I recommend it to everyone.
Great cost and benefit. It arrived very quickly
I measure 1.79 meters, weight 83 kg, the size L suits me, it is slim cut so it is a bit tight, it is good material, I liked it very much. I recommend it.
Excellent product, the theme is very good
Nice comfortable shirt that isnt a polo shirt. Size is smaller
Ordered more often, stable quality, do not have eternal life, but nice, also this color
The shirt fits well and the material feels good, soft. It shipped quickly and arrived before expected.
I measure 1.79 meters and weight 84.3 kilos, the size M was a little tight, the fabric feels great, the fabric is good, according to the label is 100% cotton (and if it feels good) the price is low (half of what one costs me in my country) I recommend at 100% I am going to buy many more. (Red is not so dark)
I think this is a cost-effective product. Although the quality doesn't seem very good, it's not bad for this price.
The shirts themselves are nice but there are a couple of things: the shirts feel amazing right out of the package, but after washing (even with softener), the fabric seemed stiffer and very wrinkly. The sizing is also off. Now, all of that said, i think the shirts are nice and i’m sad i got some that were too small. I don’t want to spend the money again, but had i ordered one size up this shirt would be a good deal.