SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy for me to find my car, very user-friendly.
What a delightful experience! The product is perfect for my needs and looks great. It arrived quickly and was packaged well. The seller maintained excellent communication throughout the process, which made me feel valued as a customer. I will definitely shop here again!
What a wonderful buying experience! The product arrived quickly and is of fantastic quality. The seller was very communicative, making sure i was happy with my purchase. I appreciate their commitment to customer satisfaction and would highly recommend them!
I am very impressed with my recent purchase! The item arrived in a timely manner and was exactly as described. The quality is exceptional, and it works beautifully. The seller went above and beyond to ensure a smooth transaction, staying in touch and answering all my questions. I will certainly shop with them again!
The positioning is very precise, I will never forget where my car is, I plan to buy another one.
I am extremely satisfied with my order! The product is beautifully made and arrived promptly. The seller kept me updated on shipping and was very helpful with my questions. I highly recommend this seller for their outstanding service!
The packaging was safe, and everything arrived safely.
Good quality cable, as described by the seller, very good for charging, recommended.
High transmission efficiency and large capacity
Looks good ive not used it yet.i hope the magnet is strong enough !.
Looks good works well Recommended seller Hope that it's not melt in the sun Thanks
Easy to use, powerful features, recommended for purchase!
The product quality is very good, consistent with the description, very satisfied!
This GPS locator is very easy to use, even the elderly can easily get started. The function is also very powerful, it can not only locate in real time, it can also establish a security zone. If it exceeds the limit, you will receive notifications, which is very convenient!
Not bad!
Waterproof and anti-fall performance is strong, running with dogs in rainy days will not affect splashing water, app operation is simple and easy to use.
Love it works great
What an excellent product! It is beautifully made and arrived on time. The seller provided great communication throughout the process, keeping me updated on shipping. I truly appreciate their attention to detail and recommend them highly!