SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great. The fabric is comfortable and the size is perfect. Very recommended.
Comfortable and gentle. No smell. I'm not buying it for the first time
The bra arrived in Ukraine about nine days ago! very cool quality, the woman has already bought it 5-7 times in different colors! no seams, washes well and very comfortable!! ! the woman said this is one of the most beloved things in her life!! ! thank you to the seller!
super comfortable and of good quality!!! I recommend
The best for Allie, made from natural materials.
Good quality, it is very comfortable and beautiful, the size corresponds
Very comfortable
As always with this brand very good quality. The fabric of the bra itself is cotton so it absords and wicks sweat
Conforme, very pretty and soft. Very fine material and without a brand. Removable and lightly padded cases. I will buy it again in other colors.
Soft and stretchy! Fit well and was comfortable. Supported enough but the band was lifted from my chest a little.
I liked it because it's soft and doesn't squeeze.
Received quickly and well packaged. No rings, comfortable, clean, comfortable, suitable for measurements. Good quality ratio at a very good price
I won't show the photo, but god, what a leg fabric!! I ordered gray and I want to order more because super cool steel)
the quality is not bad, but thinner than a top. in the volume of 108 CLs fit normally to an incomplete cup C, will not fit again
I took M, it was also fashionable in S, for chest measurements 85cm girth, for size 1-2 cup A-B, very stretchy, soft, comfortable, not felt, great for spring and summer. There are rubber inserts that extend, the straps do not move. it is better to wash it by hand because it will deform if left in the machine for a long time. overall quite a good bodice
The quality is normal, the delivery is fast, but I did not mention the size, it is a little less than it is better to take a larger size