SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
The size fits well, I didn't expect it to fit so nicely and hold up well, perfect for summer. 🤭
Good
Nice, but it's a shame I chose the wrong color.
not bad
The texture is good, and the hook fits neatly, so the bra is not visible. I will repurchase.
I received the order on time. The quality is not bad, I will order other colors. I recommend.
Recommended. The material is soft, and the bra is supportive. It comes with a solid and a transparent back extender. I purchased this bra in gray as well.
On the 75A-V range, she chose 36/80 and it was a successful solution. At first it turned out to be a little tight on the end hooks. However, it's probably not that bad, because the bust is quite blurry and there are no silicone holders. I am allergic to silicone, so I chose this model. Has a small push-up. The color is perfect. Purchase satisfied. Maybe it makes sense to buy in a different color.
Good
Really nice quality!
I was very impressed by the first one i ordered and since a fourth girl in the family a cousin is going to prom i decided to order another one of these for her for wearing under a down that is strapless or off shoulder really nicely made i love the addition of the strap on the back for a choice the clear or the black very nice material well molded very comfortable a little bit of paddle looks like it will really work well i'm impressed love it but i'm not wearing it so we'll see
I had the wrong size, it's a pity on my part, I bought another one in black and I put the size you were and when I put this one I thought the size was left with the other and I didn't notice that no but the other one was perfect.
Size is a bit smaller than expected but that was my fault for not seeing the sizing. But the material and everything is great! !