Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
oh?? Is it stronger than you thought? But sometimes it doesn't take long to turn it on. It took about 10 seconds, but suddenly it turns off. It's probably not a defective product...
I like the cost, so I'll order it again and use it~
Good product!
Amazing power and functionality- probably the best quality item we've purchased from alix in this category. Easy to use on any muscle/softer parts of the body and long enough run time but beware of similar lower priced sellers shipping costs! It seems many sellers have this design as at least in photos look identical who knows but still less than sellers on amazon if you can wait.
I bought it because my wings hurred, but it's cozy and adjustable.
It's made better than I thought. It's good. Thank you very well. I will. It's made better than I thought. It's good. Thank you very well. I will.
I'm satisfied with you.
70,000 won in Korea
Easy to use C type charging is convenient There are 2 buttons, so intuitively use is easy and not complicated. The part that is scratched in the middle is not a sticky plastic material, it does not cause pain during massage. Various massages are available for back and neck I'm sorry Easy to use C type charging is convenient There are 2 buttons, so intuitively use is easy and not complicated. The part that is scratched in the middle is not a sticky plastic material, it does not cause pain during massage. Various massages are available for back and neck I'm sorry
Works fine and it's not expensive, now we will see after 6 months how long battery will last.
Cheap and usable
It's rechargeable, so I have to charge it and use it. I can't use it with 220v plugged in, and I don't know how long the battery will last, but the massage function is good, as if I could use it and throw it away at this price. The photo is of a different product.
Good value for money. It's good to be able to do back massage by yourself. The quality of the massage is not good. It's just a cheap product that allows you to do self-vibration massage on your back. The product's finish and material look a bit cheap. The box is cheap and there is no pouch. The price is ridiculous.
Well received. I like to massage my back because it's bent. The vibration is not weak. I am satisfied. Well received. I like to massage my back because it's bent. The vibration is not weak. I am satisfied.
Now, just check one by one and it will complete the real sharing window. Keep the screen capture that cannot be selected now Just change the file format or check permissions.
I liked this. I also owned a handgun type, but it was quite heavy and I didn't use it because I was tired of using it myself. In that regard, this product is easy to use even alone, and the arms are not tired. Durability still can not be evaluated, but I feel that it was really good to buy at this time. Thank you to the store.
I found exactly the same as mentioned in the aliexpress platform. I tried and was very satisfied with the product. Thanks tothe the seller and aliexpress for providing genuine product.
I received the item after purchasing it from AliExpress. The product was delivered very quickly, the packaging condition of the product is very excellent without damage, and the condition of the product was very good when checked after opening the package. The product has no appearance issues, and there are no functional issues at all. I am willing to purchase more and will purchase more if I need the product. Very satisfied. It was helpful
I'm very satisfied. Good value for money. Sell a lot.
Excellent for the back, the power is slightly lower but for the one that costs, super recommended item.