SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s exactly as the image shows. It’s very pigmented but not overly, I use them everyday. I love the different shades you get. Only thing wrong, is the names on the box doesn’t match the names on the lip liners.
Very good i had no issues with it, and i would buy it again.
Great quality and colors
Not too creamy, but really good colors are very pigmented
Wonderful, it barely smudges and the colors are very accurate. Though when you sharpen it, freeze the pencils before you sharpen; it smudges easily then.
I love them
Super happy with my order of these lip pencils. They work great and they were shipped the same day i placed the order so kudos to whoever shipped the order so quickly. My order got here way earlier than it said in the app so that was great as well. I would definitely order it again from this seller. Good job. A+
I haven't opened it yet, but it looks fine
Looove, super buttery. Actually the colors i ordered too.
Really cute colors
Perfect for her lips
Honestly really good. Happy & pleasantly surprised. Will order again
They arrived quickly. Soft pencils, rich colors. I am satisfied. I recommend.
Super nice will buy more
love these liners
I love these colors the pencils are very smooth but sturdy they don't seem too creamy but they are creamy the only issue i have is the names for the pencils on the box do not match the names that's actually on the pencils so i don't know what's up with that but i don't care cuz i love the pencils anyway! ! ! !
Very good the color is great
soo soft and cute
Love the colors, super amazing
Well… i absolutely love these lip liners!!! Honestly i think these are better than the 20 dollar singular lip liners i buy. They apply so smooth arent chalky and are nice colors and not to mention affordable! I personally love them so much!