SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fitting is alittle large but the dress is very nice.
I love it just like the original
I fit well , i wasn’t expecting the button line not to be opened but i don’t mind it material is ok , a little long but that is not a problem
Beautiful stretch dress
Nice. But beware size is big
The dress is beautiful and looks just like it does. The buttons are fake, so you should put it on from the top. The fabric is cool, like a kind of linen and cotton. Also, it fits very well. I recommend you order your usual size, no more and no less. On the other hand, it also comes with the label, simulating the original.
It's super cute and just like the photo. I loved it so much, I haven't used it yet but it's super cute. I loved it, I highly recommend it.
Beautiful dress, the bad thing is that it fades.
Very pretty like in the photo, but a bit large.
They lied to me, I came back to confirm. And my heart broke with the money, I glued it back together (I glued it back together). It was God who gave it to me, but it didn't fall from the sky (hm-hm go). I never said I was available, I'm being abused. I prefer to stay in my bubble She would like to know my experience But I keep quiet, I have my reasons. Why do you always accuse me? You are always abusing. You deserve to see each other more. Attention, I'm raising the tension tension (O.K). The pressure, pressure I am the man of the season, season (it's me). Everywhere is like home, I feel like I'm at home, home (the zone). So be careful, I'm raising the tension, tension (ouh-ouh). They tried but the sorcery didn't work (it didn't work). They lied to me, I came back to confirm. And my heart broke with the money, we glued it back together (we made the moula). It was God who gave it to me, but it didn't fall from the sky (go away, go away, go away). My darling, show yourself (c'e).
The dress is very beautiful and high quality. The only issue is that the size is not suitable for me. height 170cm, 99-88-110. For girls with more elegant curves, I definitely recommend it.
I really loved it, it's beautiful.
Very beautiful, great quality.
The quality of the product is really amazing! a very thick jean not transparent! I recommend + fast delivery.
This dress is very beautiful, it matches exactly the photo. I am not disappointed!
Love this dress. It has a little stretch, and the buttons don't gap in the front! Shipping was fast and they kept me updated the entire time. Very happy with my purchase
The quality is good, the cut is medium because the buttons are in circles and not in the center, and the sleeves are too wide.