SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Does not heat much but not this bad price relay quality
haven't used it yet
Fits great works well would buy it again and recommend it to others
I can't wait to try. It seems substantial.
How it works, haven't tried it yet
My wife loves them
Arrived quickly.look exactly as the pictures seem to be a good quality and are a good size. Thank you!
I bought this for my sister. she loves it! Great quality!
It works but wish theres a battery built in that’s not bulky. This is great if watching tv or working at a computer. Need long cords to use these.
This wrist support works.
Worked well
I bought it quickly and cheaply. Thank you for selling a good product. I am very satisfied. I bought it quickly and cheaply. Thank you for selling a good product. I am very satisfied. I bought it quickly and cheaply. Thank you for selling a good product. I am very satisfied.
It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight appropriately. It gets tight.
Nice stuff will prefer longer wire. Quick but horrible delivery package was thrown even not in my building lobby. For my lick one of neighbors bring it to me. Last time delivery always horrible, lot of packages disappear and you need fight for refund
It's a very good item, it helps me a lot to relieve pain.
It works great my have wrist injury need surgery it hurts badly this is helping me . Would buy again absolutely
This item does work. It does heat up. It does not get extremely hot. More on the warm side than hot. It is made kind of thin. Even the metal in the charge port seems thin. However, at this price point i wouldn't expect it to be much better. I would say it is worth the money it costs. I would recommend it, if you have problems with your wrists, and heat makes them feel better. Just don't go expecting something made like a high dollar item. But if you are like me, and don't have much money, you will not be disappointed