Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Love this
It's good, but it's not as cool as what was done at the hair salon.
The product is exactly as described. I will definitely buy this product again for family members. The force is strong and massage is very relaxing. The quality is great for the price. You can buy this product with confidence.
came quickly working but I didn't use it yet came fast!!
Not bad
Dented package, no seal or protection, but the massager works well.
maybe a massager and likes it to someone, unfortunately I didn't like it and returned it. I immediately refunded the seller and I am grateful. if the rings were plastic, they't have hair like these silicone. in general, the massager is not bad
Article arrived very quickly. Thank you to the seller and everyone :-)
I bought it for cats after watching the rolls on Instagram. but I decided to test the device on my head and I will definitely not give it to cats. Very pleasant feeling, massages the scalp every day.
Fine
Great massager! Works as advertised! Recommend
great, must buy
Thank you, it was for my husband and for my cat
Not yet tried, it arrived completely discharged. I am rechargeing it and then I will try it. The item arrived quickly.
Delivery is fast and it works well. First of all, the manual is too small and the text is hard to see, so I couldn't confirm the exact operation method. I pressed it randomly and it worked, but there are two steps. It's unfortunate that it can't be confirmed outside. And the sensation of strength is not very strong, it feels like a bug crawling when massaging the scalp. - This is a subjective opinion.
The massager is quite high quality! Sensitive in hand, 2 modes of operation - slower and faster, soft silicone legs. Bait for a cat, he chees from him! But they tried it themselves and appreciated it))) very kindly massages, if water by head, then all the way to pleasant ants)