SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the bag, I already buy another, durable, I washed it in a machine, I do not lose sight.
They are like the image I could not take a photo because it was for a gift but they are of good size and beautiful color
This is not wrong for the price
Beautiful, same as the one in the picture, I hope it is durable, the material looks good, the color is identical, without any smell.
Not bad but I would like more skin type
Bag ok. Material. Size good. Adjustable strap
product as described on the site. Good quality/price ratio. Advice
good quality, large and the material is pleasant to touch. Fast delivery
Thank you very much, the bag is very nice, slim, waterproof for rain, the color is also correct, very fast delivery.
I liked the color of the bag, but the fabric is very thin and looks good, the size is perfect. 😃
The bag arrived without delay. There are a lot of pockets, it's a pity that they are not inside. Rich color - very beautiful. I'm happy with the purchase.
It's pretty with many compartments, which will be very useful.
Thank you for the product. The bag did not expect it to look nice. The first time I ordered it was wonderful and very beautiful
It seems that the product is not of good quality, but due to the price I paid, I cannot order much more.
I'm happy with the bag. Nice raincoat. Very comfortable model. Thank you! I recommend it for the purchase! 👍 👍 👍
Very nice
are very nice bags, I also have them in blue and fusia
I loved it
A bag of special class and a mist, delivered in order for 13 days in Ukraine. Ale rustle and is not a woman. I didn't call the seller. My daughter for garny goods.