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Free shipping worldwide
Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-10 Business days |
| Canada, Europe | 10-12 Business days |
| Australia, New Zealand | 10-12 Business days |
| Central & South America | 10-12 Business days |
| Asia | 10-20 Business days |
| Africa | 15-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The bag is cool! A little thread was cracked, but it's small. Some seams are slightly uneven, but it is not visible when wearing.
I just needed a bag, but it's not bad. The bag strap is a little thin
Purchased to use as a shopping cart
It's a relatively pretty Eco Bag made of fabric~~~~ It's like a shopping basket~~~~ I put a hard plate with a square bottom inside so that it doesn't axle down, and I put a keyring on it and the button on it, so I'm going to carry it around~~
I like the bag because it is pretty and light.
Shopper as in the photo .. ordinary, without drawings .. one pocket inside the bag .... there are no locks and buttons either
I am very satisfied with the purchase, it is as shown in the images and the fabric does not feel thin, 10/10 I loved it.
Well received. There is no more than composition. The packaging condition is also OK. Arriving on time without any damage. It is still before use. The appearance is sure, as in advertising. For the price, the goods are always satisfied and purchased.
The fabric of the bag is like an eco bag and the angle is not found. It's nice to carry it lightly, but the entrance is wide, and there's no zipper or stick, so I guess I'll have to be careful.
It's not bad, it's like a picture.
It's smaller than expected. It's not as big as the picture, but it's okay.
About half the thickness of the Dodom Eco Bag you usually think of? It's thin, but I'm not satisfied because I'm trying to use it as a reading bag.
Overall, the quality is poor and the price increases satisfaction. I will write well. Thank you! The price can cover everything. It's not bad. If you use it with a button, you won't see it inside either! Bubbles are raised!
The light canvas with thin straps version is the best for a crooked bag! Each one is not held securely and there is no floor reinforcement, so please check before using.
It's good because there's a lot of dust.
Nice and big. Not lined inside but the material feels sturdy. Very good for the price
The dust before washing is too strong, and after washing it, it straps. The dust before washing is too tight, and after washing it, it straps. The dust before washing is too tight, and after washing it, it straps. The dust before washing is too tight, and after washing it, it straps. It straps too tight.