Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
10-12 Business days |
Australia, New Zealand |
10-12 Business days |
Central & South America |
10-12 Business days |
Asia |
10-20 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box is dented but it works.
Very cool item and i love it very cool item and i love it very cool item and i love it very cool item and i love it
Six levels and works great
Product works really well. Suction force is also great
it seems to work well
Relax the pain. Very good result and good product material. I like it a lot.
Looks good can’t wait to use it i hope it helps with my with massage i would definitely recommend this product
Used on my lower back and i can really feel the strength of the device. Works great
Fast delivery! Arrived within 10 days. It works exactly as described in the ad. Great quality product with a thick, durable cover. Even when I dropped it on the floor, there was no damage, and it still functions perfectly! I plan to buy one more.
The product itself has a pretty good quality for its price, meets what it promises and works properly. However, on receiving it I was a bit disappointed by the condition of the packaging. Arrived quite mistreated, with some dents and visible damage, which is not ideal, especially if one expects to receive the product in perfect condition. Fortunately, the item inside was not damaged, but I think the company should improve the care of the packaging to prevent bad products from arriving. Despite this, the quality of the product remains decent.
All right.
I've used a manual air vent so far, but it's cumbersome to pump it by hand, so I found a rechargeable automatic air vent and ordered it. When I received it and used it, the suction power was stronger than expected, so it had a good pain reduction effect. However, it is difficult to remove it because there is no pressure reduction function when drilling it.
My muscles are loose. If I do it too much, the shell will spread out. If I do it too much, the shell will spread out. If I do it too much, the shell will spread out. If I do it too much, the shell will spread out. If I do it too much, the shell will spread out. If I do it too much, the shell will spread out.
Joao
good good