Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sizing is on the small side, go one bigger than what you think you need. Does feel like it would be good if you get the right size
does not match the size, it is a small size
Looks good but i have not tried it yet
The product is very good, delivery is fast, and I am very satisfied.
Perfect. Highly recommend and shipping super fast.
Good quality product, satisfied with the purchase
Haile Haile
The item was dispatched and shipped super fast. The pieces are as described by the seller and as the samples in the photos. I have not used it yet but it is as specific, quality price ratio. The delivery was made days earlier than indicated until now nothing that I can complain about.
Very good very good very good very goid very good very good very good very goid very good very good very good very goid
Good item and useful
Everything is great, but unfortunately not my size.
It took a while to get here. But it finally arrived it is as advertised, but it seems to be of low quality.
Small very small and what I asked for xl, I am 1.72 cm and I weigh 74 kg and I do not get to stick the velcro
My granddaughte love it
Amei
It is very little thin and the Velgros come off but for that price, you cannot ask for much more, the Black color is Discreet.
This xxl back brace posture corrector absolutely wrong size, probably small but not xxl. Looking for refund.
This thing is solid and correct posture, recommend this one!
Super execution but the size is supposedly XXL and too small, not European XXL.
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