Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
10-12 Business days |
Australia, New Zealand |
10-12 Business days |
Central & South America |
10-12 Business days |
Asia |
10-20 Business days |
Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in good quality. The only thing they have left is small thread cuts (the seams are not made well from seams) and another different bundle with fabric, but it’s easy to clean so there are no problems
I like this pants..
Gorgeous looking pants!! Gotta get over the factory smell but overall fantastic!
Sorry for my dirty ass mirror anyways its really cute but the crotch area kinda stacks up so it looks kinda awkward there but its not noticable cuz its black
Expected the bottoms to be flowy but they're somewhat synched, but still love them
I was worried that it might be 160 years old after reading the reviews, but it's not even 1 degree long and it's so pretty to wear it with a skirt and a layer. The delivery arrived faster than expected, and honestly, the price is over 2 million won, so I recommend buying it cheaply with the first purchase benefit.
It was too big, so I requested a return and it was handled well, but the pants are pretty.
That’s super cute and pretty 🥺I really liked them because they fit very well and they look nice and high quality, I love this style❤️💋
It came with a cute hair clip :]
They also sent cute hairpin. The entire pants are tight, especially on the waist side of the thigh.
172cm/5'8" 120lb Waist 24in, hips 34in, i got a size l. These pants are cute! They're more of a stretchy material than typical jeans. Likely a denim blend, not 100% denim. Despite that, the quality is good. The scrunched look on the leg is cute irl too. There is a factory smell. I've washed them once and it is a bit better, but it may take a few days or washes for it to fully smell good. Overall, i'd recommend.
In general, they are decent, but on me they turned out to be not so long. Height 170 weight 47 took S, if possible I would take a size larger
I forgot to take a photo but if you like loose ish fits on jeans you should probably size up, the material is obviously a bit cheap so it’s comfortable but just make sure you size up in general or check the sizing chart
Oh, I have a spandex, but it's skinny.
The pants are of very good quality. However, it is better to take the size larger. But I am really satisfied.
Ifw these harddd material is very stretchy. They fit me high waited which im not a big fan of but regardless the stacked design is tuff for the fit
162/48 There's a little waist left, but it's not too tight. It's so good to wear. It's completely tight. For those who want it. 162/48 There's a little waist left. It's not too tight. It's really good. For those who want it.
Quite stretchy, sizes are as written, but it might be a little tight around the thigh area. Overall good quality for the price!
Even if the size M is 160cm long, the cover is still available. Spandex is really good for now + I think it would be okay to package one with a daily item. I think it would be okay to wear it just in spring and fall, it's a good value.
173cm 54kg it fits well but is a little short. stops at the ankle and not to the shoe (so i recommend wearing flat shoes or it looks a bit weird)