SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works very good but the last 2 point no works .... I feel happy whit this article
Fast delivery works perfectly.
Excellent delivery time before the agreed upon date, excellent product, I recommend it. I didn't think the delivery would be this fast, but my order arrived 4 days before the agreed upon date.
This product was very high quality it works great and would recommend except the flosser it didn’t do anything
It has different modes, the battery has a fairly poor average time (no more than 20 minutes of continuous use). It is a perfect accessory to implement in your workouts, I really recommend it for casual exercise.
I like it but it could have came a little faster
It’s ok
It's much bigger than I expected, it looks good, you just need to try it.
Nice little device to see over time, but the fact that it is rechargeable and not battery-powered is an advantage.
fast delivery. Not bad for the price. For the first time, you can already notice the power bulbs on level 2. Let's wait and see if it shows effect
Punctual delivery and working.
It is very good and he only needs a very little in everything, but in some cases there may be another problem that could be due to the lack of some information about this topic or the lack of necessary information, so there is no problem with this topic.
I hope it lasts! For now, it seems good!
I'm very satisfied, thank you
Ok.
Excellent product i was worried gel pads wouldn't stay sticky but i use it 5 times a day for almost a week now and the pads are just as sticky as the day i got it also the main unit i charged when i first got it and i haven't charged it since for tye price this product is unbelievable thank you the only bad thing is the instructions are not very clear but the ab pad was very easy to figure out
Quite good for abdomen stimulation. Lots of different modes and is quite good. Not made for obese people.
It is i think what i don't know i cannot handle more than eight the power for the first time i feel it like it's doing something i will test more and i will leave one more of you later