SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just as in the advertisement. well packaged. Thank you very much
I can't wait to try it. No particular odor, texture like a balm - to be continued - fast delivery.
Makeup remover butter, does its duty, takes away all the make-up. Top Price Quality
Non Unge does not tarnish the view really great product surely I will just buy back very little!
Received quickly very good product and smells good
Fantastic
Very very good! Remove all the makeup super quickly and does not damage the skin.
Very soft and efficient product
I love it, it's super good and removes all the cosmetic phenomenally, and a small amount is enough.
Nice packaging - feels like a luxury product. Subtle scent of peach. Not greasy, emulsified quickly with water. I wasn’t wearing makeup so i can’t comment on makeup removal. It did not sting my sensitive eyes. Left my skin feeling nicely moisturised. I will purchase again.
I don't like texture, too much fat, and it's not that easy for me to remove makeup.
Very good, I recommend
Arrived intact not used as yet
I just tried it and it's great! Effectively removes makeup, especially water-resistant rimel. You do not need to drill too much or strongly and it is removed with touch-absorbent paper. The skin remains clean and without irritation. I highly recommend it! The shipment was fast and I didn't need to speak with the seller.
It justifies your 3,5€, I would not give it anymore for this product. several applications, so far the effect is unknown. It seems to wash off the makeup, but after it I want to wash it again, only with soap
The customer comments said that he was great and indeed, he is great and even super awesome! It takes a very little time to remove a waterproof mascara, almost without spinning the eyelashes and without having panda eyes. 🐼 In addition, it smells good and does not tartin the fat skin. I adore!
Very good. It’s kinda greasy but it’s still really good! !
Ordered on 30.04.2025 - Received on 10.05.2025. Good goods. Thanks ! ! !
Haven't used this yet but it looks good