SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with the product
Beautiful, I bought it for 0.97 cents, initially I didn't believe it, but it was a real offer and also a very large one
Very good palette send quickly! But I think this palette is more suitable for people with a hot tone.
Incredible really it is worth its price, we can do all the stages of the makeup with it is super practical and above all does not have an oil effect on the skin, medium size (plus small than the real one)
Je conseille ses palettes a tout le monde. Pas besoin d'acheter la vraie palette de la marque make up forever. These ones are perfect and they are not expensive at all. The quality is extremely good and i recommend it even for professionals. I bought every palette which existe just to have everything in case they will be sold out one day. Take them as soon as they are still there!! !
I really love this item! !! I fully validate the product, it's a good price for that! ! I love it
A great palette of correctors! With its delicate and cremalled texture, the product works wonderfully on my very clear skin. It covers the insignificant imperfections on the face well and fits well with the makeup base. It is convenient that there are very clear correctors, even white and very dark; Combining them and mixing them is easy to get a desired tone, in case the original tone does not suit you. This robust and compact little box is an ideal format to take it with you on a trip. I really love it! I am happy with the product and with the seller who has sent my order very quickly and well protected from damages. 💕
Beautiful color delivered very quickly, I recommend
Satisfied because as in the photo, the texture is a bit fat but powdered very well, there is wax inside but I have not had any allergic reaction even though my skin is sensitive. I use it as a corrector or anti-threw and it's very good! 👍
I have not tried the product but it looks good, the box and the palette arrived in very good condition and quite fast, but many people have recommended it to me, saying that it fits very well with the skin.
👍🏼
Color insent, unfortunately the pen is not rotary, which means only the tip is there as material and nothing more
Not in my shade
Perfect perfect perfect perfect perfect perfect
Well without plus Light Blush good shape
Cute, not suitable for oily skin, but for dry skin is fine