SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is correct! Programming these trackers was a bit problematic, but after finding a description with photos on the seller's website, everything went smoothly and practically in 10 seconds, as the seller claims on their website. I recommend :)
very happy with it. Arrived promptly and well packaged, and it works.
Excellent 👌
It works ok easy setup
I am satisfied because it is smaller than I expected. It feels like the size of a slightly larger coin. The location tracking works well. I'm not sure about the difference in the presence of the precision search function, but it provides a sufficient function for finding the location of children and objects. It has sufficient performance for the price to replace Apple's products.
A very handy little device and excellent for the price the sound is very quiet and it uses a different type of tracking than an airtag but still good enough to find what you’ve left behind
I tested it at home and at a distance of about 20 meters with the cell phone far away, the location was updated regularly. It works perfectly.
Top service 😁 Great job 😁 Thank you
Good
Everything is great
Super good, easy to install and connect to the app. Good contact wherever it is.
interesting product
I am satisfied! The smart GPS tracker is easy to use and accurate. I found items quickly thanks to precise positioning. I recommend!
I still have to figure out, how it works, but i believe that everything will be ok.
It’s a tiny air tag. It seems to work well. One thing is it logs in under other devices not air tag, which i assume is an apple proprietary designation.
I've been using it for almost a month and everything is fine, great precision.
Good quality. It works well, even outside the Bluetooth range it provides an approximate location. Small size
Fast and hassle-free shipping. The tracker works properly and as intended. Satisfied with the purchase.