SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the ugreen trackers, hats off to seller, thank you.
The package has arrived, the packaging is damaged but everything is in order. I recommend this seller to everyone.
FOR NOW IT WORKS, I BOUGHT IT FOR €4 IN THE COINS SECTION. It is of better quality than those terrible white ones. NOTE, THE RECHARGEABLE CARD TYPE ALSO WORKS -ICARD-.
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I haven't tried it yet, but the product has a good size, is thin, made of good materials, and I particularly like the products from this brand.
I think I made a good purchase at a low price. Of course, it will have fewer features than the original, but considering the price, it's not bad. But the iOS 18 version is not recognized, so my phone cannot register. Even after searching, there is no relevant content. May you prosper.
Well received
Excellent. I would definitely buy again. Easy to set up. Great quality and highly recommended
There is no Korean manual, but it has KC certification.
I haven't tested it yet, but it seems good.
I bought it for testing my iPhone. It's good to buy it when there's a discount. It's simple and the battery cover closes securely, so no worries. Works better than expected. The sound is good and it can be used conveniently. It's fun to try
Great product. For those who like to control everything. I like that it fits directly into the keychain shape and no additional covers are needed.
Before using it, I believe it will be good, so I will use it and then leave a review.
I bought it thinking it would work on Android, but it doesn't. I bought it thinking it would work on Android, but it doesn't. I bought it thinking it would work on Android, but it doesn't. I bought it thinking it would work on Android, but it doesn't.
For iPhone users, air tags are now essential. Buy a few and put them on your neck, shoulder, or bag strap. It's good to know where they are, but if you put them in secretly and get caught, you'll be in trouble. Be careful and watch out for the car. Put it on your bike
very good
It works very well, no need to download any app, iOS recognizes it right away! connect very quickly
Great, I liked it a lot! Fast and functional connection. The design is very cool, the device is small and doesn't take up much space in the pocket.
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