SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty
Very well, exactly the well-known Spanish brand Z. size like the brand. I have M for a 38 FR.
very beautiful magnificent dress.
Good quality workmanship, meticulous stitching. I was influenced by comments and chose the wrong size; it's a bit too large. I advise choosing the size you always wear. Overall, I highly recommend it.
There's a stitching on the front that I cut with a razor. The fabric is good and the clothes are pretty.
The dress is of good quality, I recommend it. Thick and not transparent, it's worth it. 👍 👍 👍 👍
Super but a bit wide at the back
The dress is great, the size matches, my height is 1.68. It's really denim but soft and not see-through. I recommend fast delivery. .
Great
Just magnificent dress, I recommend it to you, close your eyes and darken. 😍 😍 😍 same as Z's.
Top
very very beautiful dress just there are small black balls on the dress but perfect
Top-notch delivery, seriously fast.
like the Z*** it's really gorgeous I usually wear XS-S but I took M and it fits perfectly, I really love the look etc.
I received the dress with small black dots.
Beautiful, identical to the picture.
Magnificent dress identical to Z's dark one, close your eyes, top quality. 👌 take a size up if it's too tight. 😍
Quality is so good, really worth your money
I have received the dress, the fabric is of good quality but there are black dots on it. I don't know if they are pilling or a print on the fabric, but it bothers me.
Very beautiful dress, a bit tight and difficult to put on. Only the first button at the top opens, and the last two are sewn shut. But it remains very pretty to wear, I love it. It really looks like the one from ZARA.