SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Second time ordering from this supplier, the shirts look like oa, a bit think but very confortable, just wish the logo was whiter. The items arrived within 1 week.
So soft and comfortable
Super fast shipping! Already the next day. It is (the one with the logo) exactly like the real brand of oneractive. The real brand often fits me too loosely, this one definitely not! The fabric is fine, better quality, and it looks much nicer. The scrunch is also more subtle in this one. Really much better than the real and cheap one!
These are fantastic quality! Just like the original brand, elastic, vibrant colour and scrunch. I will certainly order more!
Great product! The quality was satisfactory! I recommend this store 100%!
The best gym shorts i own, very true to size, beautiful colour (truffle colour a bit darker than depicted), good quality, not see-through, suitable for any kind of training!
Perfect
💚 💚 💚 💚 💚
Perfect imitation of the ones from oneractive, I have the real ones but they are long and I don't notice any difference.
short tights They have the logo on the side very elastic, not tight high waist enhances buttocks and waist. I recommend this seller! fast shipping to spain
I love them, the fabric is good, they are not see-through, they are comfortable, fit perfectly and mold super well.
Perfect as always, have these shorts in every colour now
It looks great!
I just wish it was just little shorter. But great color and logo
Super cute. Good fabric, slightly thin but feels nice. They stretch a lot and lift the buttocks very well. I ordered size M and my waist measures about 73cm and my hips/glutes measure 99cm.
Very good
Amazing quality