SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was really good quality, definitely recommend it but make sure to get the correct size and don’t go a size smaller bc it does run small but quality was great.
Good
Really good quality totally recommend
Very good shapewear, precise size, quality is not bad. I would have liked a little more compression, but I will have the seamstress adjust it by a few centimeters.
It fits very comfortably. I love it. I’m probably gonna order another one in the smaller size. 💕😘🥰
Good
Very good product, just unfortunately not tall girl friendly. The company was willing to do a return. I received it exactly on time and would’ve loved it if it wasn’t too small!
Very good
Beautiful and high-quality underwear, the silhouette really "sucks in", it reduced my waist by 3 holes on the belt) I took 2XL for a waist of 90, it fastens on the last and second-to-last row. If you can't fasten it yourself, lie down and ask for help)) The straps are wide, not adjustable, and can chafe.
Fit perfectly! Compression is wonderful! Helped with my dips from extreme weight loss. Its comforts compression garments can be. Quality is amazing for the price well made.
Nice fit and nice material
Hard to close but i won't return it. Don't feel like going through the hassle.
The shipping was fast, it arrived in Spain in a week. The understanding is good as well as the material of the girdle, I am 1.56 meters tall, weigh 59 kilos, and have been undergoing lipotransfer for 14 days, and size S fits me well.
It fits a little too well i need it to be a little bit tighter so i can wear it longer. I'm going to order another one i ordered a large i'm going to go for a medium or small
Too small need a size bigger but the material is nice if it was the right size it would probably be good
Not like the photo, it's softer. But it's not that bad.
Very good quality, I recommend 100%.