SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-12 Business days |
Canada, Europe |
7-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I applied sunscreen and it went on smoothly. The famous product seems to have a reason, but when rubbing hard, the handle comes loose. When washing with water, it creates bubbles due to something inside. It's good to buy a set of 10.
Perfect size and texture
The cushion is thick and fluffy, so it's nice. I don't feel bad.
Love using these instead of a beauty blender
Good Padero mainly because it's hard to do it with spatula. Well, I bought two of them before, but it's like something. I feel like it's more inside, but I don't know what's good yet. good good
These are soft to touch and thick enough to blend evenly without a lot of effort. I will definitely order more.
I use Korean cosmetics, but this puff seems to be the best value for money... It's fluffy and applies makeup well, so it seems really good;; And the price is not much different from Daiso, so it's good to just use and throw away. It's the best, the best haha.
Pong-sil-pong-sil~ There's a reason it's a famous item! I tried writing on it with water, and it slightly swells up? I haven't used it yet so I don't know, but it feels really nice and soft. Is the pad working well? Each puff is individually packaged, and at this price! I almost thought I should save it before using it all~ Oh, if there was one flaw~ I opened a new one, but it split on the puff? There were marks. Is it because it was stamped or was it like that originally?;; But considering the price, I'll definitely use it well~~
I bought 2 types and they looked different.
I always stock up and use it whenever there's a sale.
I am fully eligible for this price. 💙
If you use it with spatula, the makeup is thin.
And in Olyoung, it costs about five thousand won for one, but it only tells about 2,000 won. Three of the color puff is vinyl-packed, but I'm wondering why not two. Do and be soft!! I'll use it well.
But the quality is not good
Large quantity and good quality.
It's cheap and good, but I hope there won't be any issues like receiving bad material.
Very good, buy twice
Soft and puffy! 😍
If you want to make this amount of makeup and make it urgent at this price, it will spread out even if you hit it a few times, and the good downside is that there is no separate case, so storing it is a bit awkward?
Exactly like the picture just need to see how well they work