SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice balm
Lip balm is nice...it moisturizes well and doesn't taste bad.
Thank you
I ripped open the package in anticipation lol it’s a very smooth lip balm with a light scent of aloe vera. It feels nice on the lips. It does hydrate, as soon as i apply it, my lips already feel smooth. Very good product!
I bought 4 pieces. It seems to humidify the lips a little. great price. I bought them in different bags. I hope it will be without allergies. I have never bought such cosmetics from the site before
This lip aloe vera balm is so nourishing refreshing and hydrating and moisturizing and helps soooo much with my dry cracked lips i deal with on a daily especially in the winter time! Thank you alliexpress couldn’t thank you enough for the gifts i received along with my order 😀 ☺️ 🙃 😉 I could not wait to use it the day i got it my lips felt serious relief 😮 💨
I really like this product it was really good and made my lips very smooth and not dry. I really like the idea of this too,i love having my lips soft and aloe vera always does the job and this just does it and its able to be packed easily it can fit in one of my smallest pockets and its perfect for on the go.
I love it
It is very moisturizing, hydrating, refreshing, and smooth.
Great product and easy to use. Great price as well.
Good lip balm
Very good 👍
I like this lip balm. It feels nice on the lips and isn’t drying.
it looks just like the picture
I got this because of sunburnt lips!! This actually did sooth the pain quite a bit. Applies amazing without breaking, no over application, and no burning. Had a super faint smell but isn’t horrendous!