SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-12 Business days |
Canada, Europe |
7-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is of good quality, but it arrived very large, apparently not my size. I took it according to the size chart. The shorts are a little see-through at the back
I can name a couple ways, baby, this s- might go You just might forget that this was what you're gettin' hyped for Late at night, do the things to him, mean that guy who Need someone who's sweet enough Who'll shoot to make that high note And it's such a typical thing Runnin' over a billion men, ooh-ooh Runnin' through a difficult place You gon' meet a billion hands, ooh-ooh, ooh
very nice and everything BUT THEY SENT ME ANOTHER DIFFERENT MODEL 😭 🤣 Well, it doesn't matter, it's still cute, but it wasn't what I expected! Talking about quality, it's good. 🩷
I really loved it, excellent quality.
very nice
The size fits well, it corresponds to what you received, I thought it would be a different material but it is of very good quality just like the photo shown, I loved it. 😍
Very pretty, 10 out of 10, comes very small, order one size up. Or 2 more
Nice color, good quality, but unfortunately too big
Perfect good quality.
They fit well, made of thick material, almost not see-through
Beautiful! Identical to what was advertised. Good stitching and good fabric.
good top, but I thought the fabric would be more thick. Fitted to measurements 83-63.
Nice and fresh ❤️ 🍸 Pls take a look at the chart
I really liked the caliada, it's wider than the top and I loved that it was a short skirt.
The fabric is slightly see-through, slightly pilling at the neck area and slightly tight at the chest area. The zipper is normal, doesn't get stuck.
Super quality 😍 It fits very well, if you are thin and your chest is a size XS, it might be a bit small and your chest will be heavily compressed and look like two flat squares. I had to order an S, but overall I am very satisfied. 😍 I will also order it in white, because it looks very cute and stylish with light jeans. 😻
The top is okay, although it wrinkles very quickly and needs to be constantly ironed. It's difficult to wear at high temperatures, the fabric is thick and doesn't allow air to pass through.