SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's slightly darker than in the photo. It's natural and doesn't stand out, perfect for daily use. I like it because it has ample capacity.
I haven't used it yet so I don't know, but it's good for the price.
It's not as bright as in the picture... So I'm disappointed. I wanted something like the photo, not a dark magnetic gel. But since it's spacious and cheap, I'll just use it casually...
The color is a bit dull.
Same as the picture
It's beautiful. It's very subtle and soft shine. If you are looking for a glitter cat eye, this is not it. It's super nice if you like a soft looking nail. Highly recommended
Oh, I recommend this. It's pretty. 😍
The color is very different from the photo. It's not a clear champagne color, but if you have to be precise, it's a beige-brown series. But since it's pretty, I'll give it 4 stars.
The color is pretty and the capacity is large, so I'm satisfied!
It's disappointing that the color is not as light as expected, it's a bit more opaque than in the photo.
Very good
Last time I bought a different color and it was so pretty that I bought it again.. It's a slight color difference but I'm very satisfied.
Beautiful color!! !
The actual color appears deeper than in the photo. But great respect. Even if you apply it roughly, it looks thick and has good magnetic strength.
The color is different..
Okay, that's the color I wanted!
Maybe because it was taken under lighting, the color looks bright... All the magnetic gels bought from Ali have strong magnets. I saw that one and bought three... haha. It's affordable, has a large capacity, and is okay.
It's much darker than in the photo. It's a dark pink with a hint of purple. Although the magnetic strength is weak, it has good adhesion and I like it.