SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
It's correct, easy to use, and good quality.
Fast delivery, comfortable to sit on and can be adjusted individually. I'm satisfied so far and can recommend it.
It arrived well and the product looks good.
Works
the product arrived excellent
I’m very satisfied with this foot care product! I’ve been using it for a couple of weeks now, and i can already see and feel the difference. My feet feel much softer, smoother, and more refreshed. It really helped reduce dry skin and cracked heels, especially after long days on my feet. The product is easy to use and comes with clear instructions. The texture is gentle but effective, and there’s no irritation. It also has a pleasant smell, which adds to the relaxing experience. I usually apply it after a shower, and it absorbs quickly without leaving a greasy feeling. Shipping was fast and the item arrived well-packaged. The seller was helpful and polite, answering all my questions. The product matches the description exactly, and i’m honestly impressed with the quality for the price. I definitely recommend it for anyone who needs foot care at home. Great value and great results. Five stars!
👍 👍 👍 👍 👍
Okay, the workmanship is very good.
The products are good, but the delivery person no longer comes to my address, they leave them wherever it suits them, and that's not right.
good
All good, okay.
it doesn't work very well
Good
Looks quite high quality, until I used,,,
Comfortable, it does what is expected to do!, good quality too.
Fast delivery, the finger moves to the side, it takes time to see the results
as advertised as advertised as advertised as advertised as advertised as advertised as advertised as advertised as advertised
All good