SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I tried using an auxiliary battery, but it got warmed after some time. It's not very hot, but I think it'll be okay to use it when wearing knees. Looking at it, I'm thinking of buying another one I tried using an auxiliary battery, but it got warmed after some time. It's not very hot, but I think it'll be okay to use it when wearing knees. Looking at it, I'm thinking of buying another one
Parcel received, thanks to the seller! The device works, it gets nice, we'll try it and see what the result will be.
It's a real item, very warm, covers from the ankles to the knees and elbows.
It's not hot enough to be warm.
This device is for heating and warming the knee or any part of the body, it does not work with vibration. As mentioned in the description. Successful transaction. Shipping to my country, Saudi Arabia, was fast. Local delivery was done through the local shipping company, Abmel, one of the best local shipping companies in my country. Speed, accuracy, and excellent service with door-to-door delivery. Without paying any financial fees. Free delivery. Thank you, dear, and to the distinguished website.
Purchasing 3rd time It's not very hot, but it's perfect for warm taste.
Very good
Order received and ideal for the knee... thanks for it 🙏
Not tried yet
Your product has high quality and very satifactory. The delivery is fast and the product is also working normal.
This product is expensive
It goes well.
Okay
It's really great
I bought one and tried it and bought another one. It's not wireless.. It would be nice if the USB cable was a bit long..
I'm receiving it now. When I checked It's getting warmer. Thank you
It's not really warm
Excellent Product I recommend it
It works well. I will use it well.
When I first use it, it smells like cloth chemical, but I can choose three different temperatures. It doesn't seem to be rechargeable. I think I'm using it by plugging in the charging cable, but it's good because it's hot.