Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
10-12 Business days |
| Australia, New Zealand |
10-12 Business days |
| Central & South America |
10-12 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The most delicate summer dress. Fits well according to the figure. Neatly sewn. There is padding in the front and at the hip level. The dress is not see-through. Delivery is super fast
Fast delivery. Good quality. Natural and nice fabric. Does not enlighten. I recommend
The fabric and quality are very good, size S fits XS well
delicate dress. highly sewn. There is a lining, but it is slightly see-through in the chest area (noticeable if you look closely). For height 161, just above the ankle. My measurements are 88-70-105, I took size M and it fits well, but you could safely take S.
The dress is excellent. I took size XL for Russian size 46, it fit perfectly. Muslin fabric, cotton. I'm thinking of ordering a second one. There is a lining, the underwear is not see-through. Ideal for summer.
The dress is very beautiful ♥️ Everything matches the seller's description. It looks even better than in the photo. It has a good lining (I think the lining is synthetic). And the dress itself is cotton and very pleasant to the touch. Muslin fabric. Thank you. I recommend.
I liked absolutely everything, the size and length were perfect, i can't wait, i want to wear it outside as soon as possible.
The dress is great. Not sure about muslin, but it feels very pleasant on the body. For hip circumference 98, size L fits. For height 161, it reaches mid-calf.
The dress is wonderful! The fabric is natural. Does not shine through
The dress is very high quality and beautiful. 100% cotton, there is a lining that is excellent and does not see through the linen. For height 164, I ordered M - it fit well, but you could take S. There is no button, it smells up.
the dress is excellent!!! very neat stitching, no protruding threads. I took size xl. I have size 97-75-108 and everything fits perfectly. The delivery took 2 or 3 weeks. I recommend it to everyone ☺
Very nice material, cute flowers
I really liked it, the fabric is pleasant to the touch, there are no loose threads, it is sewn neatly, and there is a lining. For parameters 84-73-96, height 169, M fits perfectly.
For parameters 84-64-94 cm height 163, the dress fit perfectly. Delivery to the USA is very fast. The dress is made of 100% cotton and pleasant to touch. Ideal for summer
Very nice dress, nice to touch and the main thing as in the photo is the quality of just 100/100
The package arrived in Ukraine in 12 days, the dress is of good quality, the photo matches reality, thanks to the seller, I recommend it, this is not the first item I buy from this seller. 😉 🌹
The fabric is my favorite. The tailoring is excellent. The model is comfortable. I only took size M, I should have taken a smaller size for a more open neckline. but not needed. 👍🏻
For the price, this dress fully met my expectations! For pregnant women - top! My height is 1.58, I took Xl