SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-12 Business days |
Canada, Europe |
7-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This items quality is amazing grace how seet the deel i m mean it was only likke 8 bucks its wild wat youll find here sometimes
Great so far, love it battery goes quick though. And can't tell a difference between speeds. Thank you
Very cool and comfortable. The battery lasts about 40 minutes at maximum power.
It took a long time and they kept pushing back the dates so it took a while for it to come, but it’s an ok product not horrible pretty good
Feels cheap but works well. It’s a fair item for the price
It feels professional and arrived within the expected delivery timeframe. It does die a bit quick though but its not like you need it for hours. The interface was a bit confusing but once you figure it out it feels streamlined. The manual could have been more user friendly. The package was very damaged but it didnt matter since the product was completely fine.
It's great
This is very good for the price, feels great isn’t loud and has a long battery life. 6 different modes ranging from weakest to strongest
For what it cost, it seems like a good product to me.
The packaging is very dented. It works well
I think it only runs for 90 seconds it's kind of weird i'm not sure exactly how this works. I would have liked one that stays on as long as i want it and turns off when i wanted
My son loves it cause he has back pain and pain in his neck .
Can't beat this for the price. Arrived on time and it is pretty powerful when applied pressure. Not overly noisy
I definitely give this a five-star rating! This is perfect for the therapy i need it for! For the price especially, this thing is incredibly powerful and charges quickly. Multiple settings and multiple massage tips. Not sure i would use some of them on a person but i am using this on equine and so far so good! Good deal! Arrived on time!
Excellent 10 out of 10.