SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good luck
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The shipment came record fast, the equipment visually looks good.
the massage gun is so good. I massaged my wife, my mother, my father and even my children. They are all so deeply relaxed. They sleep all the time.
Super 👍
Very good
2nd purchase to offer it. Very satisfied
The goods were sent quickly. Packed only in a package. The quality is normal. The parcel arrived within the specified time.
Thank you to the seller, the parcel arrived very quickly! According to the description. Haven't been used yet. I recommend the seller. The package arrived in a package, but nothing was damaged.
Very cool, took a discount with coins, generally recommended
It says that the accumulator is being twisted, but apparently not in this model... Three modes are written, and there is only a distance from 0 to 30, no modes In general is not bad... but it is not known how long it will work
The massage gun arrived very excellently packed with full load, it is silent and personally the force with which it works is gentle does not hurt but if it is consistent with the service that is promoted, different heads are very useful with tights to the person who provides the massage, Be satisfied with its functionality and the briefcase is very elegant and functional, I can conclude that it was an excellent purchase.
Quality is good... The case is a bit soft... strong but not too much... I think strong enough
Arrived quickly. This is not the first time I've bought it. Everything is great, I recommend it. The product matches the description. Thank you.
A good masager for his own cat, Bagato vid not looking at him, ale to cope with his robot, to wistgle for a living, for a deed nuance, for all these things, no naydesh do not know. Taking on the bottom for 950 UAH. Put on a trohi to serve), fitting the goods in special case, it's wrong!
The goods were delivered to Ukraine in 10 days, Garno crushings, it's quiet, it's a timer, after 10 hvilin robots and go to, for a mazadu 40% charge
Arrived with a new mail a week ago. It was packed in two packages... Chemodane is cool, not damaged. There was a protective inflatable "pillow" inside. Works fine. The first speed was already normal. There is a switch to turn on at the bottom. After lit, the green light is lit at the bottom. And after clicking on the display, the enable button - starts vibrating. I'm excited 👍
It arrived quickly, charged, everything as described, the seller was not contacted, because there was no need. Light, convenient to have it in hand to work with it.
it feels strong and sturdy, i did charge the massager for 6 hours like the instruction manual says and i have been using for 1-2 hour lapses at maximum level 30 of 30 the battery drains but lasts until now. i will continue to test the battery life in the next days that must users complained. my review so far, its a good massager gun it relief muscles and activates blood flow, powerful. battery life its average-good. i hope it remains.
The price-progress performance is great. The level reaches 30 levels, so the strength increases smoothly. However, the highest level may not feel very stiff, but I think it will be good to use it without any shortage in general massage.