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Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-10 Business days |
| Canada, Europe | 10-12 Business days |
| Australia, New Zealand | 10-12 Business days |
| Central & South America | 10-12 Business days |
| Asia | 10-20 Business days |
| Africa | 15-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
19 reviews
100% of buyers enjoyed this product!
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Super recommended and looks perfect
hot. I am size 36, size 29 is a small size, but it may look pretty tight on the teasero.
for some reason, the scrap is stuck under the fog
LOVE THEM
There are no words that describe my joy Just to say: sellers, thank you very much 🙏 🤝 🫂 🫂
Well received, Yong ~
Loved this. Came in perfect time because it was getting cold. I got a size 27. I'm 5' 2" and weigh 115 lbs. It fit fine but over the hours it felt like it got a little loose. I think I usually wear a size 26 though. I've only worn this once and have not tried again since it has been washed. I am hoping it stays the same. I love the inside fabric bc usuaslly jeans itch me. I plan to get more.
arrived in a week to UK so very good postage, I'm a UK size 12, and they are a little loose but comfortable, might be a tight fit if your a 14 though, great quality for the price, store kept me informed of where package was, will definitely order another pair next winter, thank you
The item meets the specifications I recommend you can buy without problem
Tres pleasant to wear, warm and soft Size very well because I was afraid that it was too small so I took a size above and it is a bit big but I think a shot of the seiche laundry and it will be perfect
I liked the very pretty pants, but unfortunately they arrived without a button, and it was a bit short on my legs. The waist was exact to the measurement.
Overseas, so shipping is just Linning hairs are thin. Not thick. I am satisfied with the length or something, but similar to the picture.
I have not been in for over a month and canceled
I am super delighted with my sun Jeans as offered by the store are very soft warm to wear in winter season Thank you seller I recommend your product of very good quality the right size ami daughter also you they loved
Very comfortable but a little big waist nothing that cannot be fixed
As the picture, it is with doormat and the measurements and color are correct
Thin.
The pants make en nice slim leg. For height 174 and 70kg, the largest size is unfortunately much too short.
They arrived before the estimated date. Very warm and comfortable.