SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of it us so good
Very good, although the slit is very high and opens.
I really liked it, it looks very nice. If you are tall, I would prefer you to take size M. If you are 1.70 meters or above, I loved it.
I ordered size M because S was not available in this color, for my measurements 87/65/90. I was very worried that it would be big, considering people's reviews. but everything is gorgeous, it's just that it doesn't fit as tightly in the hips as it does on the mannequin. The fabric is not silk, but rather a type of thin knit with a shiny surface. That is, the fabric is quite thin and stretches sideways quite well. Overall, the impression about this dress is very good; it will fit perfectly at the waist for anyone because everything is adjustable with ties. There are a few threads, but it's not critical.
very high-quality dress for such a low price, I was shocked, the size fits perfectly and is not too long or too short. it is very comfortable, you need to tie it there, but in the photo I held the threads because I was A I tied it on, tried it on, and already fell in love. Size S fits the following parameters: chest 82, waist 68, hips 90. Of course, I want to lose weight when I wear this dress for events, but I don't know if it will fit a smaller waist, but we'll see. The color is excellent, the same as in the photo, with good lighting, it is burgundy with a more cherry shade. Well, under the Christmas nights, this same dark one was perfect. and it already arrived very quickly. here in 12-14 days
Beautiful dress, faithful copy to the image in the publication.
ideal, pleasant material
Beautiful dress and the size is good. It's amazing, amazing, amazing. The fabric is cotton on the outside and silk or satin on the inside.
Now it looks great, fits really nice, material is okay. The problem is, if you bend down or move more in any way shape or form, the chest gets revealed :(
beautiful and stretchy, I ordered it in a large size The fabric is satin.
It fits pretty good, tho at first sight it looked wonky until i tried it on and it was cuteee.
Beautiful and elegant dress
It arrived in a week and a half, the quality is very good, the size chart matches reality, the color is exactly what I needed, overall it's excellent.
overpowering
Great dress, arrived quickly. The neckline is not as deep as it may seem. XL fits perfectly for parameters 87-72-103, the only thing is it's a bit long (I'm 167cm). The dress itself has ties, so it is adjustable. Nice fabric, well sewn.