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Free shipping worldwide
Shipping
We are proud to offer international shipping services that currently operate in over 70 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 70 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-10 Business days |
| Canada, Europe | 10-12 Business days |
| Australia, New Zealand | 10-12 Business days |
| Central & South America | 10-12 Business days |
| Asia | 10-20 Business days |
| Africa | 15-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 3 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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Beautiful like in the picture
The container is completely plastic, with a strong smell, the color is the same as the one in the picture, it is not waterproof and leaves a color like a dye.
Didn’t like the smell but loved the colour
Very nice design and color, at first I thought it was a lip glitter but it turned out to be a tone. I'm not sorry though, it's even better)
Super light weight and you’ll barely feel it’s on while also feeling kind of hydrating. Color isn’t too strong but it’s a great lightweight option for touch ups. The stain is cute.
very pretty! very pigmented and good quality for its price. it just smells really bad 😭 other than that it's a good lip gloss!
The color is very beautiful but as soon as it is applied it can not fade and the form of application remains even if the product is removed with a towel. The perfume is very lousy at the beginning it smells but afterwards it tastes like garbage, it can't even fade
The truth is this one of the ones that I most liked gel feeling after 5 minutes dry matte the color is 01 and after removing the product leaves a Very cute color but not very pigmented the taste are not pleasant but also not unbearable has a light color after the recall of the product also has a light coconut flavor.
The product arrived safely and fast. I have not tried the product but the product is described as it is. Recommended seller.
Box was opened and damaged but product is okay
Very pretty colors
Box came a bit damaged but not too bad. The packaging is cute and feels very very moisturizing
Not to lip tint lip
It def works well… maybe a lil too well 😃
Well, considering the price, it's not too bad.
Good color. Fast delivery
It's super pretty, it's an ink even though it looks super thick. The only problem is that when you manipulate it with your fingers, it starts to make smells as strange as when taking out the product, and it lasts very little. It's not the same as in the photos, but it looks very beautiful.
I opened it and the color was a little darker than expected, but if you don't put it too much, it's cute. ❣️ The design is cute and my favorite. 💞