SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Packages from our warehouse in Singapore will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Whoomart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://whoomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice dress and comfortable!
I ordered good quality fabric, but it's a small and beautiful dress.
Ok
The dress is great. For parameters 78-63-85 and height 160, it fits perfectly. The fabric is quite thick and not see-through. It sparkles incredibly beautifully in the sun. Looks exactly like the photos in real life
Comfortable and high-quality dress. I am not disappointed at all, I highly recommend.
It's great.
The fabric is incredible, super shiny and silky of very good quality.
The fabric is pleasant, odorless, shines a little and that's good!! It fits my height (I'm 160cm), only needs to be tailored at the hips, otherwise it's perfect. You can adjust it to your waist as needed, since there are strings at the back. delivered quickly! !
It’s pretty
Beautiful, good quality. Recommended
beautiful dress, good fabric
It's very pretty, the color is very elegant, I recommend it, be careful with the size as it doesn't stretch the fabric.
It's very pretty, it's not for me but for someone aged 15 and it fit her well, although I feel like the box on the front wall is a little small but it fits her well. The fabric is soft and the plugs from the dobles are not as marked as expected, the seam feels firm and rigid.
Cute Dress! The material is pleasant to the touch and fits comfortably. Glistens beautifully in the light. Fits perfectly on the chest, a little big on the back, but I think a few stitches will fix it. The ties on the back hold well. There is a fabric lining around the chest area. The dress is floor-length, but with heels it will be perfect. I took XL according to my measurements. Delivered very quickly, almost within a week.
So beautiful, just like on the picture, the size is right and the quality looks nice
beautiful, I am size S-XS and the S fits me well The blue color is very pretty and the fabric is actually of very good quality. It clings to the body and the back part is beautiful. You do need someone to help you tie it, haha, but it's gorgeous. 💗 arrived earlier than ordered
Divine, I loved it
Thick fabric and really good but a little small and doesn't reach the end of the foot (I'm 160 cm)
The material, how well it fits, and the shine it has are beautiful. What doesn't fit me well is the fabric on the side, covering the opening, it looks very out of place. It would have been better if the back part of the dress started sewing from the middle of the belly and removed the fabric from the side.
Very nice dress! The quality of the material was pleasantly surprised. The photo is not very beautiful, but in reality the color is saturated and deep. Delivery is quite fast, arrived in 14 days). I really like this dress!